These Terms and Conditions set out the basis on which Cleaners Uxbridge provides professional cleaning services to customers. By booking or using any of our cleaning services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions shall have the meanings given below:
Customer means any individual, business, landlord, tenant, agent or organisation that requests or uses our cleaning services.
Company, we or us means Cleaners Uxbridge, the provider of the cleaning services.
Service or Services means domestic, commercial or specialist cleaning services carried out by the Company, including but not limited to regular cleaning, one-off deep cleaning, end of tenancy cleaning, office and commercial cleaning, and related cleaning tasks as agreed.
Cleaner means any employee, worker, subcontractor or representative engaged by the Company to deliver the Services.
Premises means the property, home, office or other location where the Services are to be performed.
Agreement means the contract between the Customer and the Company, consisting of these Terms and Conditions and any written confirmation of booking issued by the Company.
The Company agrees to provide the Services as described in the booking confirmation or as otherwise agreed in writing. The exact scope and specification of the cleaning tasks will depend on the type of service booked and any specific instructions agreed in advance.
The Company reserves the right to refuse or discontinue any Service if it considers that the work requested is unsafe, unreasonable, outside the agreed scope, or may cause damage to the Premises or property.
The Customer is responsible for ensuring that the Premises are in a suitable condition for cleaning and that there is safe access to all areas where the Services are to be provided.
Bookings can be requested by the Customer through the Companys accepted communication channels. A booking is not confirmed until the Customer has received explicit confirmation from the Company, which may include the agreed service type, date, time, duration, and price estimate.
The Customer must provide accurate information about the Premises, including size, condition and any special requirements, in order for the Company to give an appropriate quote and allocate suitable resources.
For larger or more complex jobs, such as end of tenancy cleaning or commercial cleaning, the Company may require additional information or conduct a brief assessment based on the Customers description before confirming the booking.
The Company uses reasonable efforts to allocate the same Cleaner or team for recurring services, but this cannot be guaranteed. Staff availability, holidays, sickness or operational requirements may necessitate changes, and the Company reserves the right to allocate alternative personnel.
The Customer must ensure that the Cleaner has timely and safe access to the Premises at the agreed start time for the Service. Access arrangements may include the Customer being present, the use of keys, key safes or arrangements with building management or reception where applicable.
If keys are provided to the Company or a Cleaner, the Customer confirms that they have the right to grant such access and that there are no restrictions preventing the performance of the Service. Keys must be clearly labelled but not marked with the Premises address.
If the Cleaner is unable to gain access or is delayed in starting the Service due to access issues caused by the Customer, waiting time or call-out charges may apply and the Service may be shortened while the full fee remains payable.
The Customer agrees to:
Provide accurate information at the time of booking.
Ensure safe access to the Premises for the duration of the Service.
Secure and store any valuables or fragile items prior to the Cleaners arrival.
Inform the Company of any specific cleaning priorities, delicate surfaces or items requiring special care.
Provide access to electricity, water and basic facilities necessary to perform the cleaning.
Notify the Company promptly of any concerns or issues regarding the Service.
The Company may supply standard cleaning materials and equipment necessary to perform the Service, unless otherwise agreed. In some cases, the Customer may provide certain products, for example where specific brands are required or for specialised surfaces.
If the Customer provides cleaning products or equipment, they are responsible for ensuring they are safe, suitable for the purpose, and in proper working order. The Company will not be liable for damage or poor results arising from the use of Customer-supplied products or faulty equipment.
The Customer must inform the Company of any surfaces that require specific cleaning agents or must not be treated with standard products, such as natural stone, unsealed wood, specialty finishes or delicate fabrics.
Prices for Services are based on the information provided by the Customer at the time of booking and on the Companys current rates. The Company reserves the right to adjust prices if the information supplied proves inaccurate or if the condition or size of the Premises differs materially from what was described.
Unless otherwise agreed, payment is due on completion of the Service for one-off bookings, and on the agreed schedule for regular or contract cleaning. The Company may require partial or full prepayment or a deposit to secure certain bookings, including end of tenancy and large commercial jobs.
Payments must be made using the payment methods accepted by the Company. The Customer is responsible for ensuring that payment details are valid and that sufficient funds are available.
If payment is not received when due, the Company may suspend future Services, charge late payment fees, and take reasonable steps to recover sums owed. The Customer shall be liable for any reasonable costs of debt recovery incurred by the Company.
The Customer may cancel or reschedule a booking by giving reasonable advance notice. The specific notice period and any charges depend on the type of Service.
For standard domestic cleaning and small bookings, the Company typically requires at least 24 hours notice before the scheduled start time. For larger or specialist Services, including end of tenancy and commercial cleaning, a longer notice period may be agreed and communicated at the time of booking.
Where the Customer fails to provide the required notice, the Company reserves the right to charge a cancellation fee, which may be up to the full price of the scheduled Service if the Cleaner cannot be reassigned.
If the Cleaner arrives at the Premises and is unable to gain access or start the Service due to Customer-related reasons, this may be treated as a late cancellation and charged accordingly.
The Company will use reasonable efforts to accommodate rescheduling requests, but availability cannot be guaranteed. The Company reserves the right to cancel or reschedule a booking in the event of staff illness, operational issues, extreme weather or other circumstances beyond its reasonable control. In such cases, the Customer will be offered an alternative appointment or a refund of any prepayments made for the affected booking.
The Company aims to provide a high standard of cleaning services. The Customer should inspect the work as soon as reasonably possible following completion of the Service. If the Customer is dissatisfied with any aspect of the Service, they must inform the Company promptly, ideally within 24 hours of completion.
Where a justified complaint is raised within a reasonable time, the Company will use its best efforts to remedy the issue, which may include returning to re-clean the affected areas or offering an appropriate adjustment, subject to the circumstances.
The Company will not be responsible for complaints raised more than a reasonable period after the Service, or where the Premises have been occupied or further work has been carried out by others in the meantime.
The Company holds appropriate liability insurance for the Services it provides. While every care is taken when delivering the Services, accidents or damage may occasionally occur.
The Customers must report any alleged damage or loss caused by the Cleaner as soon as reasonably possible and provide details and evidence where available. The Company will investigate and, where appropriate, pursue a claim through its insurers in accordance with the policy terms.
The Company shall not be liable for normal wear and tear, pre-existing damage, latent defects, deterioration due to age or poor condition, or damage arising from the use of unsuitable or faulty equipment or products supplied by the Customer.
The Companys total liability for any loss or damage arising out of or in connection with the Services shall, to the fullest extent permitted by law, be limited to the value of the specific Service during which the incident occurred, or the amount paid by the Customer for that Service, whichever is lower.
Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded.
The Company is committed to safe working practices and expects Customers to support this by providing a safe working environment. Cleaners must not be asked to carry out any task which is unsafe, illegal or outside the normal scope of cleaning duties, including heavy lifting beyond reasonable limits, work at dangerous heights, or handling of hazardous substances without proper arrangements.
The Customer agrees to treat Cleaners with respect and not to engage in any behaviour that is abusive, discriminatory, threatening or otherwise inappropriate. The Company may immediately withdraw Services if a Cleaner is subjected to unacceptable behaviour or conditions, and charges may still apply.
The Company will dispose of routine domestic cleaning waste generated during the Service using the Customers existing household or commercial waste facilities, following reasonable recycling and separation practices where feasible.
The Company is not a licensed waste carrier for the removal of large quantities of waste, bulky items, construction debris, hazardous materials or regulated waste streams. The Customer is responsible for arranging lawful disposal of such materials and for complying with all applicable waste and environmental regulations.
The Customer must not request the Company or any Cleaner to remove, transport or dispose of hazardous substances, including but not limited to asbestos, chemicals, solvents, medical waste, sharps, or any waste subject to special regulatory control.
Where specific local or regional waste and recycling rules apply, the Customer agrees to inform the Cleaner of any requirements for segregation, containers or collection schedules so that general cleaning waste can be handled correctly on site.
The Customer is responsible for securing valuables, cash, jewellery, important documents and other personal items before the Service. While Cleaners exercise care, the Company does not accept liability for loss of such items unless clear evidence of wrongdoing by a Cleaner is established.
Where keys or access devices are provided to the Company, reasonable steps will be taken to store and handle them securely. The Customer should notify the Company promptly if keys are lost or if there are any security concerns related to the Services.
The Customer agrees not to directly employ, engage or contract any Cleaner introduced by the Company to provide cleaning services privately or independently, during the period of engagement with the Company and for a period of six months following the last Service provided by that Cleaner through the Company.
If the Customer wishes to engage a Cleaner directly, a referral or introduction fee may be payable to the Company, subject to mutual written agreement.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, business practices or service offerings. Updated terms will be made available by the Company and will apply to new bookings and, where appropriate, to ongoing Services after reasonable notice has been given to the Customer.
The Company collects and uses personal data provided by the Customer solely for the purposes of managing bookings, providing Services, processing payments, and handling enquiries or complaints. The Company will take reasonable steps to protect personal data and will not sell or disclose such data to unrelated third parties except where required by law or necessary to deliver the Services, such as sharing information with Cleaners.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to the Agreement or the provision of the Services.
If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the relevant provision shall be deemed deleted. The remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with any written booking confirmation or service specification issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence or understandings.
You can now book cleaners Uxbridge at the lowest prices! Give us a call today and see what we offer!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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